December 16th, 2010 Responsive Service

We charter response times to any of our customers within 48 hours or less of receiving a message requesting support. Within 48 hours of receiving communication; your concerns are queued up, and we make every effort to get your issue(s) addressed in order to get your site(s) back into action.

It’s no secret the web runs 24/7 and waits for nobody. Because of this, we understand that there can be critical problems at any hour of the day. We constantly monitor our customer support email messages for incoming support requests and respond to them as soon as possible. We’ve even been traveling on a plane across the country and resolved technical issues for a client; just ask Jeremy at The War Eagle Reader. Your site generates revenue for you and we understand it is important for the site to be up and running without service interruption. It doesn’t matter if your question is a simple how-to, your site is completely down, or you want to inquire about adding more functionality … we’re reliable and will help you every step of the way. That’s what we’re here for!